1. General Responsibilities
- Compliance: Partners must comply with all applicable laws, regulations, and industry standards in their operations, including marketing, sales, and customer service activities.
- Representation: Partners are responsible for accurately representing Cybros's products and services, ensuring clear and honest communication with clients.
- Confidentiality: Partners must maintain the confidentiality of all proprietary information, trade secrets, client data, and any other sensitive information provided by Cybros.
2. Sales and Marketing
- Branding Guidelines: Partners may use Cybros's branding, logos, and marketing materials in accordance with the guidelines provided. Any unauthorized modifications or misuse of these materials are prohibited.
- Marketing Efforts: Partners are encouraged to actively promote Cybros's products and services through various channels, including digital marketing, social media, and direct sales.
- Lead Generation: Partners are expected to generate and nurture leads, working closely with Cybros to convert leads into clients.
3. Client Support
- L1 Support: Partners are responsible for providing Level 1 (L1) support to clients, including initial troubleshooting, answering basic queries, and resolving common issues.
- AMC Agreements: For overseas partners, Cybros will provide online support, while the partner is responsible for all client support based on the Annual Maintenance Contract (AMC) agreement with the client.
- Escalation Process: Partners must establish a clear escalation process for unresolved issues at the L1 level, directing them to Cybros's support team as per the agreed project terms.
4. Ethical and Professional Conduct
- Professionalism: Partners are expected to conduct business ethically and professionally, ensuring fair treatment of clients and adherence to industry best practices.
- Prohibited Conduct: Cybros will not be responsible for any unethical or unprofessional practices conducted by the partner or their clients. This includes misrepresentation of products, misuse of client data, and any other unethical behavior.
- Liability: Cybros is not liable for any damages caused by the partner or end customer due to the unprofessional use of products or solutions provided by Cybros.
5. Support Terms and Conditions
- Project Support: Cybros will provide support as outlined in the project terms and conditions. Upon project completion, the partner or client must take over support responsibilities unless there is a specific Service Level Agreement (SLA) or AMC in place.
- Extended Support: If additional support is needed beyond the project's scope, the partner must negotiate an SLA or AMC with Cybros. Any extended support services will be subject to separate terms and conditions.
6. Partner Training and Certification
- Training Programs: Partners should participate in Cybros’s training programs to stay updated on product knowledge, sales techniques, and support strategies.
- Certification: Partners are encouraged to obtain certifications offered by Cybros to validate their expertise and commitment to quality service.
7. Reporting and Communication
- Regular Reporting: Partners must provide regular updates on sales activities, client interactions, and support issues to Cybros.
- Feedback and Improvement: Partners should actively engage in feedback sessions with Cybros, communicating client concerns and suggestions for product and service improvements.
Terms and Conditions (T&C)
1. Agreement Terms
- Effective Date: This agreement is effective from the date of signing by both parties and will continue until terminated by either party in accordance with the terms outlined.
- Termination: Either party may terminate this agreement with 30 days’ written notice. Immediate termination may occur in the event of a breach of contract, unethical conduct, or failure to comply with these terms.
2. Confidentiality
- Confidential Information: Both parties agree to keep all confidential information disclosed during the partnership strictly confidential. This includes trade secrets, business strategies, and client information.
- Non-Disclosure: Partners may not disclose any confidential information to third parties without prior written consent from Cybros.
3. Intellectual Property
- Ownership: Cybros retains all rights, title, and interest in its intellectual property, including trademarks, logos, software, and marketing materials.
- Limited License: Partners are granted a non-exclusive, non-transferable license to use Cybros’s intellectual property solely for the purpose of fulfilling their obligations under this agreement.
4. Compensation and Payment
- Revenue Sharing: Partners will receive revenue shares or discounts based on the income generated from sales of Cybros’s products and services, as detailed in the partnership agreement.
- Payment Terms: Payments to partners will be made within 30 days of receiving payment from the client. Partners must submit invoices and relevant documentation to claim payments.
5. Liability and Indemnification
- Liability Limitation: Cybros shall not be liable for any indirect, incidental, or consequential damages arising out of or related to this agreement.
- Indemnification: Partners agree to indemnify and hold Cybros harmless from any claims, damages, or losses resulting from their actions, including breaches of contract, unethical conduct, or legal violations.
6. Support and Service Levels
- Service Levels: Support services will be provided in accordance with the Service Level Agreement (SLA) or Annual Maintenance Contract (AMC) in place. Support beyond these terms may be subject to additional fees.
- Partner Responsibilities: Partners are responsible for providing L1 support to clients and ensuring that all client issues are managed professionally.
7. Termination and Renewal
- Renewal: This agreement may be renewed upon mutual agreement of both parties before the expiration date.
- Termination for Cause: Cybros reserves the right to terminate this agreement immediately if the partner engages in unethical or illegal activities, breaches confidentiality, or fails to meet their responsibilities.
8. Governing Law
- Jurisdiction: This agreement will be governed by the laws of India/Bangalore. Any disputes arising out of this agreement will be resolved in the courts of India/Bangalore.
9. Amendments
- Changes to Terms: Any amendments to this agreement must be made in writing and signed by both parties. Verbal agreements or changes will not be considered valid.
These responsibilities and terms are designed to establish a clear, professional, and mutually beneficial relationship between Cybros and its partners. Both parties are expected to adhere to these terms to ensure the success and integrity of the partnership.